Table 6 Interview guide non-app users.
Question | Elaboration questions | Theory, study, construct |
|---|---|---|
Your gender? |  | Acceptance factors of mobile apps—sociodemographics |
What age bracket do you fit into? | 18–25; 26–35, 36–45, 46–55, > 55 | |
What is your occupation? | Â | |
What is your highest level of education? | Year 10, Year 12, TAFE, University | |
Where do you currently live? | Is it classified as regional, remote or very remote? | Â |
How far away are you from your GP and endocrinologist? | How long does it take you to get there? | |
How frequently are you supposed to attend appointments? | Â | |
How difficult is it for you to attend all of your required appointments? | Do you ever miss any because it is too hard? | |
How is your diabetes currently managed? | Lifestyle interventions, medication or insulin | Acceptance factors of mobile apps—current state of health |
Do you currently or have you ever used a mobile phone app to help manage your diabetes? | If yes than refer to other interview guide for app users. | Â |
What are your main reasons for not using a diabetes app? | Do you have concerns about using a mobile phone app for health purposes? | Acceptance factors of mobile apps—reasons against using smartphones, tablets, and apps |
Would you ever consider using a mobile phone app to help manage your diabetes? | Â | Usability risk level evaluation |
If you were to use an app, what features would you want in the app to make it useful to you? | May prompt: Education, reminders to check blood sugars, recipes/diet info, exercise | TAM—usefulness |
How does your current practitioner encourage you to monitor your own health? | Has your practitioner ever mentioned/recommended a health app to you? | TAM—social influence/subject norms |
Do you regularly record blood sugar levels? | What methods do you use to keep track of your sugar levels? | Acceptance factors of mobile apps—features and design of a useful app |
What techniques, if any, do you use to ensure you always remember to take your medications? | Do you ever forget? Would an app that reminded you to take your medication be helpful? | Acceptance factors of mobile apps—features and design of a useful app |
Do you have any alternative methods to motivate yourself to eat healthy and exercise regularly? | If so, please describe them. | Acceptance factors of mobile apps—features and design of a useful app |
What type of information would you be seeking from a mobile phone application? | Prompt—your medication, recipes, nutrition information, general info about diabetes, stress and psychological health What diabetes issues do you think are important to have information on? (can prompt- diet, foot care, hypoglycaemia, hyperglycaemia) | Mobile App Rating Scale—information targeted |
What part of your diabetes do you struggle with managing the most? | Do you find it hard to find personalized, relevant information? | Mobile App Rating Scale—information targeted |
How do you currently access information if you want to educate yourself? | What are the issues you find with current diabetes education platforms? | Usability risk level evaluation—interest in new technologies for diabetes treatment and current usage; design evaluation—leverage technology familiar to clients |
What form of information would you find most useful? | Prompts: videos, reading articles, talking to others What are the perceived benefits and barriers to using these different forms | Acceptance factors of mobile apps—features and design of a useful app; design evaluation—leverage technology familiar to clients |
Do you think receiving daily text messages or emails with reliable diabetes information would be useful for you? | If not, how often would you like to receive information? | Acceptance factors of mobile apps—features and design of a useful app; design evaluation—leverage technology familiar to clients |